All sales are governed by our below terms and conditions. All prices are in Australian Dollar (AUD) (currency converter).

We reserve the right to refuse sales and service to anyone for any reason at any time.

Free shipping for orders over AUD$100 (within Australia only).

Pricing:

We make every effort to provide you with the most accurate pricing, however, mistakes do occur, and we must reserve the right to make corrections, adjustments, and/or changes without notice.

Saffron and honey are GST-free.

GST is payable on other items including shipping fees.

Shipping & Order Processing:

All goods will be shipped via Australia Post or a suitable provider of our choosing. Once payment has been received, we will endeavour to dispatch your order within 48 hours, excluding on weekends and public holidays. For Express shipping, please allow 1-3 days for delivery within Western Australia, 2–5 days east coast of Australia, and 10–21 days for outside of Australia. Approximately 10-14 days for regular shipping within Australia.

We will provide a tracking number for shipments where available.

Delivery Confirmation & Tracking:

All orders placed with PerSaf are subject to the customer agreeing to these terms and conditions.

If you provide an incorrect or incomplete address and your package is returned to us you will be charged $20 per package for re-delivery within Australia and $35 for International. For customers who wish to cancel their returned orders, a 20% re-stocking fee will be payable. Shipping costs cannot be refunded.

PerSaf will not be responsible for any lost shipment due to incorrect addressing by the customer. All Express orders are shipped with a tracking number. By placing an order with us, you agree to use the shipping company’s tracking and delivery information as the final determinant in assessing whether or not your package was delivered.

» View our Shipping rates and delivery time page

Back-orders:

In the event that an item is sold out, our online store may allow you to place a back-order (if available). Back-ordered products will be shipped as soon as they become available. Back-ordered items may take up to 4 weeks to ship out.

Returns & Refunds:

Due to Western Australia’s strict customs and biosecurity laws, returns will not be accepted/available for international and outside WA orders.

Returns accepted for Western Australia delivery addressed orders only. We will only accept returns if the item arrives defective, damaged or not as you have ordered.

You must contact us by email prior to returning any damaged, defective, or incorrect items within 72 hours of receiving your order. Videos or photographs of the damaged/defective product is required. We will then ask you to return the product if it was damaged/defective. Once we receive the returned item, we assess it to determine whether a replacement or refund will be applied to your situation.

Please give us the opportunity to respond if you are not happy with your order or a product, and we’ll endeavour to work it out with you.

International Orders / Customs Duties:

Each country is different. Please check with your country’s Customs office about import duties before ordering. We are not responsible for any customs duties charged by your country, nor do we collect such charges for your country.

Product Care:
The Buyer acknowledges that exposure of products sold by us to high and low temperatures, humidity and sunlight may degrade the products faster. We will not be responsible for damages caused by exposure and incorrect storage.

Governing Law:
This Agreement shall be governed by and construed in accordance with the laws of Western Australia. Any dispute arising under this Agreement shall be settled by arbitration in Perth Western Australia.